FAQ - 7D2D Hosting Frequently Asked Questions
About us
See About us
Servers and locations
- What regions are you present in?
- US/Canada
- Europe/Germany
- Europe/France
- What hardware/OS do you use?
Currently:
...but we are expanding. Need a location? Contact us.
Dedicated servers (Bare Metal): Intel Xeon-E 2136 3.3/4.5 GHz, 128/192 GB RAM, 1 TB SSD, Linux
Control/Admin Panel
- Do you offer a standard (e.g. TCAdmin) or a custom control panel?
- What can I do with your control panel?
- Manage game settings
- Start, stop, restart, recreate server
- View status, settings, details
- Manage players
- Manage mods
- Manage files
- Send commands in console/watch console log output
We offer our custom panel. We believe it's easy to use, simple yet effective. We are working hard to make it better. Expect it to grow pretty rapidly.
Quite a lot:
See more details here.
Payments
- Do you offer automatic payments?
- What happens when I cancel my server?
- What is your refund policy?
- there was no policy violation
- service was not purchased with promo codes
- there may be up to 30% restocking fee
- Can I purchase my plan at a yearly rate?
Yes! SuperCraft's 7D2D hosting is a subscription-based service for the convenience of our users. Subscriptions may be cancelled whenever you'd like.
Your subscription in Stripe is cancelled. There is not going to be any subsequent charges. Your server is stopped. Your data is scheduled for later deletion.
You refund within 7 days under the following conditions:
More on it in Terms.
Yes. You can then expect discounts up to 30%.
Promo codes
- How can I get one?
Trials
- Do you offer trials?
Demo/Public servers to try
Yes! See the details: here
Support/Partnership
Details are here.
Affiliate Program
Details are here.
Questions related to the service
See the Help page.