FAQ - 7D2D Hosting Frequently Asked Questions


7DTD Dedicated Servers Hosting Rental

About us


7d2d.net focuses exclusively on 7 Days to Die hosting, so every improvement to the panel, installers, or guides is driven by daily help-desk questions. Our team curates live Discord answers, ticket resolutions, and the Help page into this FAQ so new and existing tenants can self-serve faster.



Servers and locations


  1. What regions are you present in?

    2. Currently we operate bare-metal racks in:

    • North America (Canada/US-EAST and Portland/US-WEST)
    • Europe (United Kingdom)
    • Europe (France)
    • Australia (Sydney)

    These match the plan comparison table. Need a different geography for your community or console players? Contact us and we'll share timelines for the next pop-up location.

  2. What hardware/OS do you use?

    3. Dedicated servers (Bare Metal): Intel Xeon-E 2136 3.3/4.5 GHz, 128/192 GB RAM, NVMe SSD, Linux. The headroom is what lets L/XL plans host overhaul packs like War3zuk, Undead Legacy, or Darkness Falls without lag spikes.


Control/Admin Panel


  1. Do you offer a standard (e.g. TCAdmin) or a custom control panel?

    2. We offer our custom panel. It bundles shortcuts pulled from the Help Center: built-in links to the User Guide, tutorial videos, ticket instructions, and the Mod Upload checklist, plus reminders about crossplay envelopes and plan-specific features.

  2. What can I do with your control panel?

    3. Quite a lot:

    • Manage all game settings (including crossplay-safe templates) and reinstall from Steam or the Mods & Distros page.
    • Start, stop, restart, and recreate servers with clear status banners (e.g., "Reconfiguration scheduled").
    • View live console logs, send commands, track entity IDs, and manage admin slots.
    • Manage players, whitelist, and Twitch integration from a single tab.
    • Upload/download mods and worlds, trigger automatic backups, and restore via the Backups page.
    • Reveal FTP credentials, Telnet passwords, and diagnostic links without leaving the panel.

    See more details here.

  3. Do you support FTP?

    4. Yes. Plans M, L, and XL include FTP (host shown on your Details tab, port 2121). Use a client like FileZilla/WinSCP so you can download serverconfig.xml, upload custom worlds under Saves/, or push mods into sdtd/bin/Mods—even when the panel uploader throws an "oops something went wrong" toast. S-tier plans intentionally lock FTP/imports; simply upgrade when you are ready to move existing saves.


Payments


  1. Do you offer automatic payments?

    2. Yes! Supercraft's 7D2D hosting is a subscription-based service billed via Stripe. Subscriptions renew automatically until you cancel inside the panel or billing portal.

  2. What happens when I cancel my server?

    3. Your subscription is cancelled immediately—no further invoices—but the server keeps running until the paid period ends. We then queue the data for deletion, so download backups or saves before the window closes.

  3. What is your refund policy?

    4. We offer refunds within 2 days under the following conditions:

    • there was no policy violation
    • service was not purchased with promo codes
    • a restocking fee up to 30% may apply

    More on it in Terms.

  4. Can I upgrade my server?

    5. Your plan can be upgraded anytime. The old plan is cancelled, the new plan is subscribed, and your data is moved automatically. Use the plan comparison to choose: S (8 players, up to 6K worlds, vanilla focus), M (16 players, modlets, up to 10K worlds and save uploads), L (32 players, heavier overhaul packs, 12K maps), or XL (64 players, 16K+ experimental worlds, Undead Legacy/War3zuk scale).

  5. If I stop my server, is the "clock" ticking?

    6. Yes. All plans work like reserved capacity—billing is based on calendar time, not runtime. Stopping the process is great for maintenance or mod uploads but it does not pause billing.

  6. Can I purchase my plan at a yearly rate?

    7. Yes. Annual invoicing is available on every plan and carries discounts up to 30% compared with monthly pricing.


Promo codes


  1. How can I get one?

    2. Contact us—promo availability changes with seasonal events and partner campaigns.


Trials


  1. Do you offer trials?

    2. No. Since we have a refund policy and our entry plan is very affordable, we believe this is fair. You can still explore our live demo/public servers before subscribing.


Demo/Public Servers to Try

Yes! See the details here and jump into the rotating showcases the team maintains.




Support/Partnership


Details are here. We keep Discord helper commands (!admin, !ftp, !plans, etc.) synced with this FAQ, so partners always reference the latest specs.


Affiliate Program


Details are here. Affiliates often highlight the quick-start resources (User Guide, tutorial videos, Mod Upload checklist) when onboarding their communities.



Questions related to the service


NEW: User's Guide

See the Help page for real-time troubleshooting. Highlights pulled from the same resource center:

  • Crossplay clamp: Crossplay hosting is still P2P-only on consoles, but if you toggle PC crossplay keep slots at 8, maps at 8K, EAC on, and remove mods so the panel doesn’t reset values or throw “modified files detected.”
  • Job queue messages: "Reconfiguration scheduled" or "Server is off" just means your installer is waiting—watch the log tail and avoid double-clicking. Share stuck logs with support to bump the job.
  • Connection errors: When you see “client failed to authorize,” “invalid password,” or "object not set," ensure Steam build parity, clear/re-save passwords, and remove unsupported console mods before restoring from backup.
  • Mod support: Heavy packs (War3zuk, Darkness Falls, Undead Legacy) want Plan L or XL. Install the shared TFP Harmony bundle on both server and clients if modlets fail to load.
  • SaveGameFolder on EXP: If experimental builds log SaveGameFolder errors, delete the extra <property name="SaveGameFolder" ... /> line and restart.
  • World uploads: Zip the entire Saves/<world> and GeneratedWorlds/<world> tree before uploading via the Import Local Game tool or FTP so the backend recognizes the folder layout.
  • Admin slots & tools: Reserve admin-only slots inside the panel so staff can always connect, then grab entity IDs with le and grant CM/DM or Twitch powers via admin add.