FAQ - 7D2D Hosting Frequently Asked Questions

About us
See About us
Servers and locations
- What regions are you present in?
- North America (Canada/US-EAST and Portland/US-WEST)
- Europe (United Kingdom)
- Europe (France)
- Australia (Sydney)
- What hardware/OS do you use?
Currently:
...but we are expanding. Need a location? Contact us.
Dedicated servers (Bare Metal): Intel Xeon-E 2136 3.3/4.5 GHz, 128/192 GB RAM, 1 TB SSD, Linux
Control/Admin Panel
- Do you offer a standard (e.g. TCAdmin) or a custom control panel?
- What can I do with your control panel?
- Manage game settings
- Start, stop, restart, recreate server
- View status, settings, details
- Manage players
- Manage mods
- Manage files
- Send commands in console/watch console log output
- Do you support FTP?
We offer our custom panel. We believe it's easy to use, simple yet effective. We are working hard to make it better. Expect it to grow pretty rapidly.
Quite a lot:
See more details here.
Yes. In plans M, L and XL you can use FTP
Payments
- Do you offer automatic payments?
- What happens when I cancel my server?
- What is your refund policy?
- there was no policy violation
- service was not purchased with promo codes
- there may be up to 30% restocking fee
- Can I upgrade my server?
- If I stop my server, is the "clock" ticking?
- Can I purchase my plan at a yearly rate?
Yes! Supercraft's 7D2D hosting is a subscription-based service for the convenience of our users. Subscriptions may be cancelled whenever you'd like.
Your subscription in Stripe is cancelled. There will not be any subsequent charges. Your server can still be used until the paid time ends. Your data will then be scheduled for later deletion.
We offer refunds within 2 days under the following conditions:
More on it in Terms.
Your plan can be upgraded anytime. The old plan is cancelled, the new plan is subscribed, and your data is moved.
Yes of course. It is a monthly plan (as in calendar). It resembles "reserved" mode vs "on demand".
Yes. You can then expect discounts up to 30%.
Promo codes
- How can I get one?
Trials
- Do you offer trials?
No. Since we have a refund policy and our entry plan is very affordable, we believe this is fair.
Demo/Public Servers to Try
Yes! See the details here.
Support/Partnership
Details are here.
Affiliate Program
Details are here.
Questions related to the service
NEW: User's Guide
See the Help page.