By using this service you agree to be bound by these Terms. We reserve the right to modify or replace these Terms at any time.
BillingWe use Stripe for secure payment processing. Each of your servers will be billed automatically every month to the Stripe account associated with your SuperCraft account. All monthly charges will be visible in your customer Control Panel.
CancellationServer can be cancelled at any time. Once has been cancelled, the associated Stripe subscription is also cancelled. There shall be no further charges. The server itself is not deleted, is running and available till the end of the paid period. You may or may not decide to use it. Later on when the paid period has passed, it is subject to disabling and deletion. If your cancel is refunded, the server is immediately deleted. Account deletion triggers server(s) cancellation. Cancelling a subscription is customer's responsibility. After you have cancelled, please make sure the status of the subscription changed and whether you got confirmation email. Request for refund on the basis of forgetting to cancel (but not intending to use further) will be rejected.
7-Day Refund PolicyNew customers are entitled to refund during their first 7 days. Refunds do not apply to recurring payments. Customer is entitled only to one refund. Subsequent refunds for new subscriptions will likely be rejected (it includes upgrades). Apart from the rules above SuperCraft may decide to refund in many other cases like mistakes, upgrades or if customer has multiple subscriptions. Refund is processed by Stripe and takes usually 1-5 working days. Refunded (and cancelled service) is immediately terminated. Refunds are not guaranteed for accounts violating these Terms.
Upgrades and downgrades
WarrantiesThis service is provided “as is” without any warranty. Service may be interrupted at any time. Your server may be deleted by us anytime. If it happens without notice, you will be refunded for the current billing period (given the reason was not related to terms violation). When with a month notice, then is not subject to refund.
If you don't cancel, but your payment can't be collected (it is tried a few times) - we stop your server, disable it and schedule for deletion.
Support is provided by email and Discord (reques w/o account details may not be supported). Typically we respond to every request and sometimes it is in a matter of minutes, sometimes hours. Note however, it's "best effort" model (no SLA defined) and we have to assess priorities according to the plan tier and the issue itself. Problems with the service are treated with highest priority, but by comparison e.g. questions about game tweaks coming from S-plan subscribers have the lowest priority.