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Talk directly to the 7D2D.net hosting team

We're real humans who build and run these servers every day. Tell us what you need: setup help, performance tuning, billing questions, or community advice, and we'll get you sorted fast.

Avg response under 1 hour Live humans, no bots Worldwide support
Help & FAQ User Guide Discord Live Chat Partner with us

Need an answer quickly?

Pick how you want to talk to us

  • Email us anytime at support@supercraft.com
  • Hop into Discord for live chat and community help
  • Watch our quick fixes and ticket walkthroughs on YouTube

Signed in customers get priority routing. Include logs or screenshots if you can.

Contact form

Send us a message

Tell us what's going on. We read every message and route it to the right engineer. If you prefer, email us at support@supercraft.com.

Direct channels

Talk to a human

We typically reply fastest via Discord, but email is perfect for longer issues and logs.

Self-serve

Fast answers

  • Performance drops? Check the User Guide for tuning presets.
  • Connection issues? Review firewall and port settings in Help & FAQ.
  • Want feedback? Ask the community in Discord.

Walkthrough

Need help with your server?

Watch the quick guide on common fixes and what to include when you reach out.

Watch on YouTube 7 Days To Die - How To Create a Support Ticket

Join the Supercraft community

Swap tips with other survivors, showcase your worlds, and get live help from our team inside Discord.

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