Support team

Contact the Supercraft hosting team

Reach the people who build and run the 7 Days to Die servers every day. Ask about setup, performance tuning, billing, migrations, or community growth—we'll route it fast.

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Direct channels

Choose the best way to reach us

Signed-in customers get priority routing. Include server ID, logs, or screenshots if possible.

Contact form

Send us a message

Tell us what you need and we'll route it to the right engineer. If you're contacting us about an existing server, include your account email or server ID. Prefer email? Reach us at support@supercraft.com.

Direct channels

Talk to a specialist

Fastest replies are on Discord, but email is great for detailed issues and logs.

Self-serve

Fast answers

  • New here? Start with the setup checklist in the User Guide.
  • Connection issues? Check firewall and port steps in Help Center.
  • Want feedback? Ask the community in Discord.

Walkthrough

Need help with your server?

See what to include in a ticket and the fastest ways to resolve common issues.

Watch on YouTube How to Create a Support Ticket

Join the Supercraft community

Swap tips with other survivors, showcase your worlds, and get live help from our team inside Discord.

Join Discord Community