Help Center & FAQ

Your guide to mastering the Server Admin Panel and answers to frequently asked questions.

Important Resources

NEW Start with our comprehensive guides:

Additional helpful documents:

Frequently Asked Questions

See an introduction.

Go to the "Details" page (usually accessible from your server management area) and use the provided host and port. Note that the host is not an IP address; this is normal. You can also find connection details on the banner if one is provided for your server.

Yes. We support mods/modlets that go into the Mods Folder with or without "UIAtlases" & "Resources" (like those downloadable from sites such as Nexus). We do not support mods that alter the core game distribution (e.g., requiring files to be copied into the main game folder, outside of 'Mods' and 'save' directories). This includes management mods like Botman.
Additionally, we support popular mod-packs (overhaul mods) such as Darkness Falls, War3zuk, and Rebirth, which you can enable with a single click without manual installation. All these are available as 1-click add-ons. See: More on mods.

We provide a file management module in the Control Panel. There, you can upload and download your world files. For plans M, L, and XL, FTP access is also available. Navezgane, Pregen, and RWG (Randomly Generated Worlds) maps are supported.

New: In plans M, L, and XL, you can use FTP.

Other methods:

  1. Download your world as a save (ZIP file). Modify the necessary files, then re-pack it as a ZIP file and upload it as a new save.
  2. Send us the file and the desired settings via a support ticket, and we will apply the changes for you.
  3. Use existing modlets that alter configurations (e.g., this one), or create and upload your own modlet to change specific settings.

Sometimes, due to changes you've made or a game bug, the server might get stuck. It might be in a state where it cannot be started (as it's already attempting to start) nor stopped (as it hasn't fully started). To resolve this, use the "KILL" button in your server management panel. This will terminate the game server process, allowing you to start it again.

After a new game version is released, we add a dedicated "Upgrade" button in the "Manage" section of the panel. Clicking this button will automatically upgrade your server.

Typically, we make upgrades available shortly after a new version is released. However, this requires us to prepare new game server install packages (including mods) and test them thoroughly. Please allow at least a couple of hours for this process. Rest assured, we prioritize these updates.

Please make sure:
  • You are using your numerical Steam ID (not your custom URL name).
  • It is your own Steam ID.
  • Your Steam profile privacy settings are not too restrictive (sometimes "Public" is needed for initial verification by some systems).

There is no limit to the number of operators (ops) you can set in the server admin configuration. The primary limit is the number of concurrent players your server plan supports.

A value of 24 for airdrops in the server configuration typically means once every 24 in-game hours. This should correspond to a daily in-game airdrop if your in-game days are set to default lengths.

For detailed instructions, please see our Wiki page for uploading.

Key steps involve preparing your local save files into a specific folder structure (save_game and user_data directories), zipping them, and uploading via the control panel. The exact structure depends on whether it's Navezgane, Pregen, RWG, or a custom generated map.

Sample ZIP structures are often provided: Navezgane, RWG, KingGen.

Adding your Steam ID in your profile is not mandatory. However, it can help our system suggest your Steam friends in the server access management panel. You can always grant access to anyone by manually entering their specific Steam ID.

There are three main ways to send commands to the server:
  1. In-Game Console: For gameplay-related admin commands. Cannot configure the server itself.
  2. Web Console (Control Panel): Access to all server commands, including shutdown. Recommended for most users.
  3. Telnet: Requires a Telnet client. Offers same commands as web console. Used by tools like RAT.

  • EXC Exception: Incorrect region file header!

    Remediation: Restore the game from a backup. Alternatively, the affected region file (e.g., r.0.0.7rg) can be deleted; the game will attempt to regenerate it, but data for that region will be lost.

  • Stuck at creating player / Player data corruption:

    Remediation: Restore the game from a backup. Alternatively, the corrupted player profile files (.ttp, .map) located in the save folder under Player data can be deleted. This will reset the affected player's progress and inventory.

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