Terms of Service

By using this service, you agree to be bound by these Terms. We reserve the right to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

We use Stripe for secure payment processing. Each of your servers will be billed automatically every month to the Stripe/PayPal account associated with your SuperCraft account. All monthly charges will be visible in your customer Control Panel.

A server can be cancelled at any time. Once it has been cancelled, the associated Stripe/PayPal subscription is also cancelled. There shall be no further charges. Note that all invoices created while your subscription was active (but were not collected due to, e.g., lack of funds) can be collected by Stripe/PayPal even after you have cancelled. After cancelling, the server itself is not deleted; it remains running and available until the end of the paid period. You may or may not decide to use it. Later on, when the paid period has passed, it is subject to disabling and deletion. If your cancellation is refunded, the server is immediately deleted. Account deletion triggers server(s) cancellation.

New customers are entitled to a refund during their first 2 days of using the service, i.e., the first 2 days of being a customer (2 days inclusive of the 1st day). Refunds do not apply to recurring payments. A customer is entitled to only one refund. Subsequent refunds for new subscriptions (including upgrades) will be rejected. Refund requests submitted more than one day after cancellation will be rejected.

Refunds are processed by the payment vendor and usually take 1-5 working days. A refunded (and cancelled) service may be immediately terminated. Upon termination, there is no further obligation for support. The refunded amount may be decreased by the operating fee (which is not refunded to us by PayPal and Stripe). Refunds are not guaranteed for accounts violating these Terms.

A plan can be upgraded at any time. The old plan is cancelled, the new plan is subscribed, and data is moved.

You can delete your account at any time by either using the admin web panel or by requesting it through any of our support channels. Apart from this, we also have the right to delete your account, provided that it does not contain active/paid subscriptions (it may contain expired, user-cancelled, unpaid, or refunded subscriptions, or none at all).

In general, the purchased service is not guaranteed to be compatible with the newest game version. It must be compatible with the game version available at the time of purchase. We will try to provide compatibility as soon as possible, but it may take up to 8 hours for a minor version release and up to 5 working days for a major release (e.g., A20 to A21).

This service is provided “as is” without any warranty. Service may be interrupted at any time. Your server may be deleted by us at any time. If this occurs without notice, you will be refunded for the current billing period, provided the reason was not related to a terms violation. If deletion occurs with a month's notice, it is not subject to a refund.

Conditions Classified as “Service Not Available”:

• The administrative panel interface is inaccessible, preventing game management.
• Lack of technical capability to initiate a game server, hindering the ability to recreate or set up a new (fresh) game session.
• Unavailability of technical means to establish a connection to a game server. Note: Issues on the customer’s side are excluded from this condition.

Conditions Not Classified as “Service Not Available”:

• Data loss attributable to in-game bugs.
• Suboptimal frames per second (FPS) performance, as this is subjectively evaluated.
• Ping levels not meeting user expectations, which can also be subjective and influenced by the user’s network conditions.
• Game or modification instability, such as process crashes, not considered a service availability issue.

Support is provided via email and Discord (requests without account details may not be supported). Typically, we respond to every request, sometimes within minutes, sometimes within hours. Note, however, it is a "best effort" model (no SLA defined), and we have to assess priorities according to the plan tier and the issue itself. Problems with the service are treated with the highest priority. In comparison, questions about game tweaks from S-plan subscribers, for example, have the lowest priority.

Your service may be stopped if you are found to be using it for unlawful or unintended activities. This also includes intentional acts of negative public relations, such as, but not limited to, unjust negative reviews, hateful comments, and hate speech.